Head into the conversation and look for a red banner above a thread that says This email could not be delivered and shows a summary error. We use Help Scout servers to send our email. Outgoing settings a set to use Help Scout servers to send our email.Outgoing settings are configured to use a custom SMTP server other than Google.Outgoing settings are configured to use Google OAuth.If you're not sure, take a look at Outgoing Email Settings for help getting to your mailbox's settings, then pick the one that applies to the mailbox you're troubleshooting. Now you've got one more decision to make to jump to the correct troubleshooting bit - how are you sending your email from Help Scout? Note that conversations that show as are a different thing! Check out Prevent Duplicate Replies With Collision Detection for information on those. Immediate bounces will show in the Needs Attention folder with a label that shows as Bounced. Received an Email Notification of a Bounceīounce showing in the Needs Attention folder.Bounce Showing in the Needs Attention Folder.Just click on the title of the article in the Beacon window to open it in a new tab. Note: If you are viewing this article within one of our own Beacons, your best bet is to open it in a new window so you can follow each step.
#I will keep an eye out for your email pro
Pro tip: Try Cmd+F on Mac or Ctrl+F on Windows to search this page for the bounce error once you've got that!
Use the menu links to skip directly to the help you're looking for! Heads up before you start: there is a lot of information in this article, but you don't need to read it all. This article will help you troubleshoot bounces you've found in your mailbox. While we are unable to provide any more information than what that server gave us, we can help you understand the errors you're seeing in some cases. Each email provider gets to define their own conditions for bouncing, how much information they share in the error, and what error codes they use. The error you see in bounces is the exact error provided by the recipient server. Emails that bounce later, where the recipient mail server accepts an email from you and sends a bounce later, will be email notifications you'll see in your mailbox. Immediate bounces for emails you send from Help Scout, where the recipient's email server will not accept the email at all, will show in the Needs Attention folder where you can see the error they gave and take further action. There are 2 ways you might be alerted to an email that has bounced in Help Scout. In email-speak, a bounce happens when your recipient's server rejects your email - meaning the email you sent to your customer won't make it to your customer. Troubleshooting Conversations in Needs Attention and Bounces
0 kommentar(er)
